Membership & Communications Manager
Thank you for your interest in Mercury Musical Developments (MMD) and Musical Theatre Network (MTN), the largest membership organisations for new musical theatre in the UK.
Our companies are funded as a consortium as part of Arts Council England’s National Portfolio up to 2023, and from January to April 2022 we will be applying for NPO funding for the following 3 years. MMD & MTN effectively work as a joint venture, sharing an office and resources, and working in close collaboration on joint initiatives including our national conferences and industry showcases (BEAM), which take place in alternate years.
The Membership and Communications Manager is a joint appointment. The role is suited to a self-motivated team-player, who’s passionate about new musical theatre in the UK. You would be working as part of a small team of four, dedicated to making a difference nationwide in this fast-evolving part of the theatre industry. A vacancy has arisen due to the current postholder moving back to her home in Australia, after two years with the organisations. In this pack you will find information about the role, both organisations, and the application process.
MMD and MTN are committed to inclusivity, diversity and equal opportunities. We positively encourage applications from individuals whose identity, lived experience and/or cultural background is under-represented in the theatre industry.
We look forward to hearing from you.
Emily Gray, Executive Director, Mercury Musical Developments
James Hadley, Executive Director, Musical Theatre Network
Mercury Musical Developments (MMD) began life in 1992 when a group of students studied with Stephen Sondheim at Oxford University. Since then, the company has grown into a national membership organisation dedicated to nurturing new musical theatre writing. Its membership currently consists of over 550 book writers, lyricists and librettists across the UK and internationally. MMD’s members have access to a range of development and showcasing initiatives, from profile projects such as BEAM and The Stiles & Drewe Award, to craft development including seminars, workshops, discussions, professional residencies and writers’ labs, to sector support including legal, funding, mentoring and career advice sessions, open mics and collaborative drop ins. It actively seeks out commissions, builds professional networks and acts as an ambassador on behalf of its members.
MMD’s aim is to diversify, support, advise and represent the writers who are shaping the future of musical theatre across the UK, which is rapidly evolving to embrace and celebrate under-represented voices from a whole range of music genres. We continually work to redefine and broaden definitions of musical theatre as an art form and develop the inclusivity of the new writing community.
MMD is a charity and company limited by guarantee, governed by a board of directors (currently eleven) led by interim Chair Sean Gray, who heads up Music Theatre International (MTI) Europe.
Further information can be found at www.mercurymusicals.com
Musical Theatre Network (MTN) was formed as Musical Theatre Matters in 2005 and became MTN in 2012. It works with, and on behalf of, its membership to support and create opportunities for new musical theatre in the UK. Its membership is a national network of venues, producers, colleges, directors, organisations and individuals developing or staging new musical theatre. MTN works to strengthen and diversify the new musical theatre sector nationwide, and so support development of the art form. MTN currently has over 230 members, with a year-round events programme of strategic industry discussions, networking and professional development opportunities taking place in London and around the UK.
MTN is a not-for-profit company limited by guarantee, governed by a board of directors (currently eight), chaired by Jodi Myers. Directors are drawn from across the country and meet on a quarterly basis.
Further information can be found at www.musicaltheatrenetwork.com
Together as a consortium, MTN and MMD respond to the development needs of the new musical theatre sector. Through a wide range of activities we help new, excellent and diverse musical theatre achieve its wider potential in the UK. Our joint activities include BEAM, a biennial industry showcase sharing new musical theatre in development found from pitching days held around the UK, our biennial UK Musical Theatre Conference, and the Cameron Mackintosh Resident Composer scheme. We were two of the first organisations to be established with a focus on the development needs of new British musical theatre, now occupying a central position within this dynamic and fast evolving sector.
MTN and MMD share a ground floor office near Victoria Station in central London. While there is lift access between floors within the building, there are six steps at the entrance, so unfortunately the building is not fully accessible.
The Membership and Communications Manager provides a range of services to the members of MMD and MTN. They are involved in recruiting new members, collaborating on the planning and delivery of members’ events and co-ordinating related communications. They are often the first point of contact for members, therefore it’s vital they set an appropriately friendly and professional tone as a representative of both organisations. In the past two years, this role has become responsible for setting up and running the digital interactions and events with members and the wider sector.
The Membership & Communications Manager works for both MMD and MTN, and reports to the Executive Directors of both organisations. A typical week would consist of two days devoted primarily to MMD and two days to MTN, with the fifth day focused on joint venture events/communications, although there is often flexibility around this. This role works closely in collaboration with MMD’s Administrative Manager, Martin Jackson. MTN’s Executive Director is employed for five days a week, MMD’s Executive Director for four days a week, and MMD’s Administrative Manager for four days a week.
- Manage effective membership systems for both MMD and MTN, including administration of subscriptions and renewals, ensuring membership records are kept up to date, and co-ordinating payment systems
- Working closely with the Executive Directors, design and implement membership development plans, including marketing strategies, incentive schemes and promotions to retain and grow memberships
- Provide an efficient, informed and courteous point of contact for all existing and prospective members, as well as managing general enquiries, pro-actively encouraging new members to join through wider communications, and setting the tone for a friendly, mutually supportive community of collaborative members.
- Advise current members on potential development or funding opportunities, arranging meetings with the Executive Directors when appropriate, connecting members with each other for peer-to-peer advice, recommending services such as MMD’s legal advice sessions.
- Develop and implement evaluation systems relevant to different events, (which could include feedback surveys, case studies, written reviews) in order to monitor the achievements and satisfaction levels of members.
- Provide regular and timely monitoring of memberships to the two Executive Directors, and report to both Boards on membership development and retention
- Ensure members’ details are kept up to date on our CRM database and on both MMD and MTN’s websites
- Working closely with the Executive Directors, manage and implement a communications strategy – currently including daily use of social media; designing digital marketing campaigns including designing visual media; co-ordinating, proofing and writing copy for emails about members’ events, wider opportunities and initiatives; weekly or fortnightly email circulation of members’ activities; occasional newsletter updates to both memberships; and news stories and testimonials on the websites.
- Keep MTN’s website up to date, including redesigning content and monitoring any members only areas; responding to public queries received from both organisations’ websites
- Take responsibility for data protection compliance as acting Privacy Representative on behalf of MTN and MMD, following the organisations’ Data Protection Policy
- Pro-actively gather information and listings of relevant new musical theatre productions / development sharings around the UK, including by members, for inclusion in MTN’s new British musical theatre listings, MTN and MMD mailings and wider advocacy, including raising the profile of new musicals across the UK.
- In conjunction with the Executive Directors, promote events and opportunities to current membership, potential future members and wider industry
- Attend board meetings for both organisations, taking minutes at MTN board meetings
Events & Initiatives
- Provide all necessary support for event planning and delivery, often in collaboration with MMD’s Administration Manager, including managing ticket bookings, ensuring ticket sale targets are achieved, arranging venues, booking travel, collecting attendee feedback and managing attendance lists. The Membership and Communications Manager is expected to attend members’ events (often in evenings) when practical, including Open Mic nights, panel discussions, workshops and member socials. Since March 2020 most of our events have been online, so the role has evolved to also include managing the digital backstage of such events, including livestreaming zoom panel discussions to YouTube, and moderating online chat feeds. We expect a portion of our events will continue to be held online, alongside in person events at physical venues in London and elsewhere in the UK.
- Collaborate with the staff of MMD and MTN and freelancers to plan and deliver the biennial BEAM industry showcase of new musicals and biennial UK Musical Theatre Conference – with a particular responsibility for designing and co-ordinating booking processes and invitations and managing the BEAM digital marketing strategy and communications, as well as the delivery of livestreaming and recorded materials.
- Collaborate with the staff of MMD and MTN to identify and research potential fundraising opportunities, supporting the delivery of fundraising events
- In conjunction with the Administration Manager, manage the submission process for professional development opportunities (such as the Cameron Mackintosh Resident Composer & Hosking Houses Writing Residencies) and competitions (such as the Stiles and Drewe Best New Song Prize and the MTI Stiles + Drewe Mentorship Award)
- Co-ordinate MMD’s Reading & Advice Service
- Undertake training as required
- Implement appropriate legislation and policies, including Equality, Health and Safety, Data Protection and Environmental Sustainability
- Any other duties as may reasonably be required
- Excellent written and verbal communication skills and the ability to engage positively with a wide range of individuals
- Experience of working in a customer/client-facing role and excellent customer service ethic
- Enthusiasm for musical theatre as an art form, and for new musical theatre in particular
- Excellent IT skills and experience in managing databases, including understanding of relevant data protection legislation
- Strong copywriting, editing and proofing skills
- Experience and understanding of social media
- A commitment to diversity, equality and inclusivity
- Demonstrable attention to detail
- High levels of initiative alongside the ability to work well as part of a team
- Goal oriented
- Ability to manage and prioritise a busy and varied workload, responding constructively to working for two ambitious yet comparatively small arts organisations
- Experience in events management
- Experience of working in the professional arts sector
- Experience of management of membership organisations
- Website development (ideally WordPress) and/or graphic design skills
Applications should be made by submitting a letter of no more than two sides of A4, explaining what attracts you to this position and evidence of your ability to fulfill the Job Description and Person Specification.
In addition, please include:
- A CV.
- Names and contact details for two referees who have knowledge of you in a working environment; where applicable one of which should be your current or most recent employer (referees will not be contacted prior to interview).
- A statement that you have the right to work in the UK or that you require a work permit to do so.
- Any relevant details of your availability, including notice period for current employment.
- In addition, to help us monitor our equal opportunities plan, we would be grateful if you could complete an Equal Opportunities Monitoring form. When your application is received, this form is removed and is not used during the short-listing process.
Applications should be addressed jointly to Emily Gray, Mercury Musical Developments, and James Hadley, Musical Theatre Network. Applications should be sent via email to email@example.com with Membership and Communications Manager in the subject line by midday Monday 24th January 2022.
Candidates will hear whether they have been invited to interview by Friday 28th January.
Interviews will take place on Thursday 3rd February in central London.
Any offer of employment will be subject to satisfactory references and evidence of right to work in the UK as defined by the Home Office.
A salary of between £26,000 and £28,000, according to experience, will be negotiated with the successful candidate.
The postholder will be expected to work an average of 35 hours a week. They will be expected to do occasional evening work. Overtime is not payable, but time off in lieu will be offered where practical.
The person appointed will be engaged as an employee and will be entitled to an annual pension contribution equivalent to 3% of salary, in line with the Pensions Act 2008.
Notice period is four weeks by either party during the three-month probationary period. Thereafter the notice period remains at four weeks, although we ask employees to give three months’ notice during the three months prior to a BEAM showcase.